Terms of Service

1. Agreement and scope

These Terms govern the SandBase website, Lab, model and data APIs, Skills, Agents, sandbox runtime and related services offered by AXIOMCLOUD PTE. LTD., a company registered in Singapore ("SandBase", "we", "us"). You accept these Terms when you agree to them during registration or use the Services with notice of these Terms. If you do not agree, do not use the Services.

If you use SandBase for an organization, you confirm that you have authority to bind it. A signed agreement or order with SandBase controls if it expressly conflicts with these Terms. Separate licenses govern open-source components and third-party models. Our Privacy Policy describes personal information processing; agreeing to these Terms does not replace any separate consent required by law.

2. Eligibility and account responsibility

You must be at least 18 and legally able to enter a contract. You must not use the Services if applicable sanctions, export controls or other laws prohibit us from providing them to you. Account and billing information must be accurate and kept current.

You are responsible for access you authorize, workspace members, API keys, integrations and usage under your control. Keep credentials secure, limit permissions and promptly report suspected compromise. Workspace administrators may manage members, credentials, billing and shared resources. Do not transfer individual accounts or sell access credentials without our written approval.

3. APIs, Agents, Skills and sandbox execution

You may integrate supported APIs into your applications and provide the resulting functionality to your users, subject to these Terms, published limits and applicable provider licenses. You must obtain necessary end-user permissions, provide appropriate notices and maintain safeguards for your application. Do not expose your SandBase credentials to unauthorized users.

Agents, Skills, scheduled jobs and sandbox commands may execute code, call external services, access files or take actions using permissions you supply. Review instructions, code, destinations and permissions before execution. An Agent can make mistakes or take unexpected actions; monitor consequential workflows and apply appropriate approval controls. Stopping a workflow does not reverse actions already taken or charges already incurred.

A third-party or community Skill is not automatically reviewed, endorsed or safe. Only grant permissions and secrets necessary for the task. Beta features, free trials and Lab examples may change, have quotas or be discontinued. Sandboxes are execution environments, not a guarantee that arbitrary code or external interactions are risk-free.

4. Prohibited uses and content

You must follow applicable law, provider policies and model licenses. Do not use SandBase or allow your users to use it for:

• Child sexual abuse or exploitation, sexual content involving minors, non-consensual intimate imagery, sexual violence, or sexually explicit pornography.
• Fraud, phishing, scams, impersonation intended to deceive, or unlawful use of a person’s face, voice, identity or private information.
• Threats, targeted harassment, incitement to violence, violent extremism, terrorism, or material that unlawfully promotes discrimination or hatred.
• Malware, credential theft, unauthorized access, destructive commands, attacks on infrastructure, or unauthorized security testing.
• Infringing intellectual property, privacy, publicity or confidentiality rights; unlawful surveillance, doxxing or collection of personal information.
• Circumventing safety systems, identity checks, billing, quotas, rate limits or access restrictions; exploiting trials, coupons or promotional credits.
• Spam, deceptive large-scale influence operations, or falsely presenting AI output as verified human evidence or an authentic record.
• Unlawful regulated activities or consequential decisions about people without the legal authority, disclosures and human oversight required for the use.

5. Review, restrictions and appeals

We may investigate suspected misuse, apply automated or human review, restrict requests or features, remove or hide content, revoke credentials, or suspend or terminate access when reasonably necessary to address a violation, fraud, security risk, legal requirement or provider restriction. We may preserve relevant records and respond to valid legal requests. Review does not mean we inspect every request or guarantee that all harmful content will be detected.

Where reasonably practicable and lawful, we will explain a restriction and allow you to correct the issue or request review. Urgent safety, fraud or security cases may require action without advance notice. To report abuse or appeal a restriction, contact us with the account or request ID and relevant facts; do not send passwords or API secrets. A restriction does not automatically remove fees already validly incurred or mandatory refund rights.

6. Inputs, outputs and licenses

You retain the rights you have in submitted prompts, files, code, data and other inputs. You grant us and the service providers needed for your request permission to process, transmit, store and reproduce that content to deliver, support and secure the Services, resolve problems and meet legal obligations. You must have the rights and permissions needed for that processing.

You may use outputs to the extent allowed by applicable law and the relevant model, API, dataset or content license. These Terms do not create copyright where none exists, grant rights belonging to another person, or override provider restrictions. Outputs may resemble those provided to other users or third-party material. Verify rights before commercial use, publication or distribution.

Our software, branding, documentation and platform technology remain ours or our licensors’. You may use them as needed for permitted access and integrations. Do not copy or misuse proprietary components or remove ownership notices; rights granted by applicable law or an open-source license remain unaffected.

7. Public results and shared resources

Public and private behavior depends on the feature and the controls shown before use. Lab results, reports, shared links, published Agents, Skills or other resources may be visible to others when a public option is selected, including where a feature presents a public default. Check the visibility setting before submitting confidential information.

When you publish content, you authorize us to host and display it with associated attribution and metadata as needed for the sharing feature. Others may view, copy or index publicly accessible material. Making a resource private or deleting it cannot guarantee removal of copies, downloads, caches or records outside our control. Publishing does not transfer ownership or grant us an unrelated advertising license.

8. AI outputs, data quality and professional decisions

Models may hallucinate, omit facts, produce unsafe material or return inconsistent results. Third-party data may be outdated, incomplete or inaccurate. You must evaluate outputs, sources, permissions and suitability before relying on them. A successful request or benchmark score does not guarantee correctness, originality, safety or fitness for a particular purpose.

SandBase does not provide licensed medical, legal, financial or other regulated professional advice. Consult qualified professionals and use appropriate human review for consequential decisions. Do not rely on the Services as the sole safeguard for an emergency, a safety-critical system or a decision affecting someone’s legal rights.

9. Third-party services and external data

Model providers, data suppliers, payment processors, hosting services and integrations may impose their own terms, licenses, content restrictions, geographic limits and retention practices. You must comply with those requirements where they apply to your use. We may change routing or remove a provider when necessary, subject to a signed agreement or mandatory law.

We do not control external websites, upstream availability or provider policy changes. Access to a search, scraping or social-data API is not permission to bypass access controls, infringe a platform’s terms or process personal information unlawfully. Public availability of data does not remove your obligations to the people or rights holders concerned.

10. Pricing, usage and payment

You agree to pay charges for authorized usage under the pricing or written order applicable to the request. Charges may depend on tokens, calls, generated media, runtime, storage or other documented units. An estimate is not a fixed quote unless expressly stated. Multi-step Agents, retries and provider calls may create additional usage. Cancelling or disliking an output does not automatically reverse valid usage charges.

Payments and credits apply to the workspace identified at checkout. Payment-provider confirmation determines when purchased credit is available. Applicable taxes and clearly disclosed payment or currency-conversion costs may be additional. Where automatic replenishment is offered and you enable it, you authorize the charges described in that setting; disabling it stops future triggers, not payments already initiated.

You must monitor credentials, schedules and spending. Rate limits or spending controls are operational safeguards, not a contractual guarantee of zero overspend during concurrent, queued or delayed settlement. Report a billing error promptly with transaction and request IDs. We may correct inaccurate ledger entries after investigation and restrict further usage for overdue, disputed or fraudulent payments.

11. Credits, promotions and refunds

Credits are an entitlement to use the Services, not cash, a bank deposit or an investment. Credits are not transferable or redeemable for cash except under an agreed refund or applicable law. Promotional, trial and bonus credits have no independent cash value and may be subject to limits disclosed when offered. We will not introduce an undisclosed expiration for previously purchased credits through this policy alone.

Completed and validly billed usage is generally not refundable merely because an output did not meet your expectations. We will investigate duplicate charges, incorrect metering and payments that did not credit the intended workspace. Refund requests for unused purchased balance are reviewed against the purchase terms, usage and payment history, fraud indicators and applicable law; this is not a promise that every unused balance is refundable.

Approved refunds normally use the original payment method where supported. Related promotional credits may be reversed to avoid duplicate benefit. Nothing here limits a refund, cancellation right or remedy that mandatory consumer or payment law requires. Contact us before initiating a billing dispute so we can investigate; doing so is not a condition of exercising a statutory right.

12. Confidentiality and customer data

We use non-public customer content to operate, support and protect the Services and as otherwise described in the Privacy Policy or an applicable agreement. Access may be necessary for authorized personnel and providers involved in those purposes. Do not submit information that you are not authorized to share or that requires special safeguards we have not agreed to provide.

If you process personal information for your own users, you remain responsible for your notices, legal basis, instructions and use of the results. An enterprise data-processing agreement, if signed, may specify roles, instructions and additional safeguards. These Terms do not represent that a separate data-processing agreement or a specific security certification is already in place.

13. Availability, changes and termination

Unless a signed agreement states otherwise, we do not promise a particular uptime, response time, model version or continued availability of a specific provider or free feature. Maintenance, upstream failures, capacity limits, security incidents or legal restrictions may interrupt the Services. Keep independent copies of important outputs and data.

You may stop using the Services and request account closure. Revoke credentials and disable schedules and external integrations you control. We may end access for a material violation, non-payment or legal or operational reasons, subject to required notice and remedies. Ending access does not erase valid outstanding charges, records we must retain or provisions intended to survive termination.

14. Warranty disclaimer

To the extent permitted by law and except for express commitments in a signed agreement, the Services and outputs are provided as available, without implied warranties of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that every failure or harmful output will be prevented or that externally supplied code or content is safe. Mandatory statutory warranties and remedies remain unaffected.

15. Limits of liability

To the extent permitted by law, neither party is liable under these Terms for indirect or consequential loss, lost profits, lost business opportunities or losses caused by reliance on unverified outputs. Except for liabilities that cannot lawfully be limited, SandBase’s total liability arising from the Services in any twelve-month period is limited to the greater of US$100 or the fees you paid to SandBase for the affected Services during the twelve months before the event giving rise to the claim.

This limitation does not exclude liability for fraud, intentional misconduct, death or personal injury caused by negligence where such exclusion is unlawful, or any other liability or consumer right that applicable law does not permit us to exclude or limit. A signed agreement may specify a different allocation of risk.

16. Claims arising from your use

If you use the Services for business, and to the extent permitted by law, you will defend and indemnify SandBase against third-party claims, reasonable costs and liabilities arising from your unlawful content, infringement of another party’s rights, unauthorized processing of personal information or material breach of the acceptable-use rules. This does not cover claims caused by SandBase’s own unlawful conduct.

We will give prompt notice where practicable, allow reasonable participation in the defense and cooperate at your reasonable expense. You must not agree to a settlement that admits liability for SandBase or imposes an obligation on us without our approval. This business indemnity does not override mandatory consumer protections.

17. Disputes, updates and other terms

These Terms and disputes arising out of or relating to them or the Services are governed by the laws of Singapore, excluding its conflict-of-law rules. The courts of Singapore have exclusive jurisdiction, except where applicable mandatory law gives you the right to bring a claim in another court or requires other protections. If you are a consumer, this choice does not deprive you of protections that cannot lawfully be excluded under the laws applicable to you.

Contact us first where practicable to try to resolve a dispute informally. This does not stop you from exercising mandatory rights or seeking urgent court relief. Material changes to these Terms will be communicated through a notice on the Services or another appropriate channel, with an effective date and any additional acceptance required by law. A date change alone is not a substitute for required notice.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision once is not a waiver. We may transfer the Services and related obligations in a corporate transaction subject to applicable law and required notice; you may not transfer your account or contract without our agreement except where mandatory law permits it.